Color Card Policy Update
Effective June 1, 2016
Dear Dog Lovers,
DogBoy’s was created over 20 years ago so dogs could have a safe, fun place to play and board with other dogs.
Recent changes in Austin, including the no-kill initiative (which we fully support!), have increased the numbers of orange and red card dogs we see at the Ranch. So much so, that we are booked up for months for dogs with these behavioral challenges.
We originally designed DogBoy’s for green card level dogs that are good at interacting with others. We have never been set up to handle large numbers of dogs that are more difficult to place in playgroups. Although we are on 15 acres with 23 fenced-in play areas for dogs, each orange/red card dog potentially uses up an entire playgroup. So when the numbers get high, we run out of space for green card dogs to play.
This means that we are going through an adjustment period. It will be similar to a doctor who’s not taking new patients. We are still taking new green card dogs, but we will not be able to accommodate any new orange or red-card dogs for the time being.
We want to make sure that we are able to provide the best experience possible for any dog that visits DogBoy’s. To do that we need a little time to evaluate how we can continue to provide that amazing DogBoy’s experience, that you’ve all come to know and love, with these new challenges in mind.
We want to outline what this means for both prospective and existing clients, and how we plan to deal with these new challenges.
Existing Clients: What You Need to Know
You are grandfathered in under this policy update. If you have an orange/red card dog currently in our system prior to June 1, 2016, we will still do our best to accommodate them as space is available. Currently, we are booked out for orange and red card dogs several months in advance for both daycare and boarding. You are also covered if your green card dog becomes orange/red, or if you adopt a new dog that is designated as orange or red.
However, it will be much more difficult for owners to get in with orange/red card dogs, because there are so many trying to get in all at once. Again, we appreciate your patience during this adjustment period.
Here’s How The Changes Affect New Clients
Due to the high number of orange/red card dogs lined up to get in, it will be more difficult than normal to get reservations for those owners. This means that, for the time being, only new dogs behaviorally designated as green will be allowed to make future reservations.
Until our numbers return to manageable levels, new clients with orange/red card dogs will be declined for boarding or daycare services. However, your $20.00 evaluation fee will be waived. The $28 cost of daycare will still be charged as the incoming pups will all still get a full day of daycare on their evaluation day.
DogBoy’s Plan For Accomodating Orange/Red Card Dogs: We Still Love Them!
In an ideal world we would have the time, the space, and the staff to assist as many dogs as possible to get along in playgroup. Ideally, we could refer orange and red card dogs to training with a promise of future improvement. But, you all know that when we’re talking about live animals, there is no way we can guarantee a specific result with training. Even if we could, our trainers are already very busy with in-house training and are almost booked to capacity for Boot Camp daycare.
Our current goal is to expand our training department. If we want to provide the best experience for orange/red card dogs and their playmates, then we can’t take on a larger load until there’s proper room.
Another option that we are considering is adding dog walking services where we come to you. If this is something that would interest you, please let us know!
We don’t want this to sound like we’re calling orange and red card dogs “bad dogs,” because that couldn’t be further from the truth. Many of us have dogs that are orange/red, and we cherish them just as much as a “green” dog. Our very own dog Rebel is technically designated as green at DogBoy’s. However, he has had trouble with certain dogs there in the past, and at home or on leash is definitely bright orange!
I know this will be a difficult transition, because unfortunately there is no easy or quick fix. We completely understand the complexity of this issue, and are working diligently to find the best possible solution. We appreciate your patience and support as we navigate this new challenge at DogBoy’s Dog Ranch.
If you have any questions or concerns, please do not hesitate to contact us or email us for more information.
Until then, stay safe!
DogBoy & DogGirl