Payment in full is due when you sign up for a class.
Our classes are usually made up of 4-6 dog and handler teams. We’ll set up a station for you inside our temperature controlled large training room in our Training & Wellness Center with chairs, a blanket on the floor for your pup, and a water bowl. Each dog/handler station is spaced out around the area, so everyone will have enough room to work. The Training & Wellness Center is surrounded by fenced in play yards that are accessible from the main training area, so you can take breaks with your dog whenever needed. Restrooms and filtered cold water are available for the human half of your team. We welcome whole households and families to attend, including older children, but please be attentive and keep distractions to a minimum during class. Due to limited space, if you’ll be bringing more than one other person, please let us know in advance. Most of our classes are indoors only, but some of them use areas of our property like our play yards or agility field when the weather is nice, so dress appropriately!
We recommend that you bring:
- A collar or harness (back clip or front clip)
- A nylon or leather leash (we don’t recommend retractable leashes for class)
- A baggie of treats or kibble cut up into small pieces – figure out in advance what your dog really likes and will work for
- Anything you think may keep your dog more comfortable during class (a favorite bed or blanket, chewing items for down time)
Please do not feed meals right before class – we want your pup hungry and ready to work! You are welcome to bring your dog’s kibble to see if they’ll work for it during class. We have treats on-site available for use or purchase in case your dog does not like their treats or you forgot to bring them.
We do not allow any aversive tools on the property, so please no choke chains, shock collars, prong or pinch collars, “shake cans”, squirt bottles, etc. We also do not permit any aversive methods such as hitting, kicking, yelling, “leash corrections”, hanging on leash, squirting, or “Pet Corrector”.
Please feel free to arrive 10 minutes before your class time so you can choose a station and get settled in. We often have classes and lessons in the building prior to and after classes, so please keep arrival and departure times as close to scheduled as possible. If you’d like to speak with your instructor in more detail about class, please let them know and they can set up a convenient time with you.
In the event you need to cancel, your payment is non-refundable but transferable until 72 hours before your first scheduled class. Within 72 hours of class, your payment is non-refundable and non-transferable.
Most classes require a minimum of 4 dogs for class to take place. In the event that you are signed up for a class with fewer than the minimum required dogs, class may be delayed or cancelled. If DogBoy’s cancels a class you will be refunded the entire amount or you may choose to transfer your money to another DogBoy’s class or service.
We understand circumstances happen that cause you to miss a session. We may be able to arrange your attendance in another class, or you may schedule a make-up appointment with your trainer for $35. Please note that attendance is mandatory for the first session of Basics Class and cannot be made up at another time.
For Basics Class, it has been our experience that housemates do better when attending separate classes. For advanced classes, requests for housemates taking classes together will be considered on a case-by-case basis.
Because of inclement weather, we sometimes have to cancel class. If a session is cancelled, trainers will contact you approximately two hours before the class and an additional session will be added.