Color Card Policy

Color Card PolicyWhat do the card colors mean?

All dogs that come to DogBoy’s Dog Ranch are evaluated at their first visit to determine their compatibility with other dogs. Upon arrival, they are assigned a yellow card so we know they are new and are in need of an evaluation.

Once evaluated, each dog is assigned a card color to assist with the playgroup-building process. The card color assignment is a generalization of overall dog behavior and there are exceptions.

YELLOW CARD
Given to daycare and boarding dogs that are new to DogBoy’s and are being evaluated during their first visit.

GREEN CARD
Given to dogs that are great in playgroup with most other dogs, and adapt well to our high energy environment.

ORANGE CARD
Given to dogs that may require a little bit more management while in our care (in regards to human or dog issues). Orange card dogs can usually still be placed in playgroup, but these groups may have fewer dogs.

RED CARD
Given to dogs that our staff doesn’t trust unsupervised with other dogs in playgroup. Assignments include, but are not limited to, fence fighting, barrier biting, overt bullying of other dogs, and displays of aggression towards dogs and/or humans. Each red card dog requires extra attention and/or caution above and beyond the amount already given to the other dogs that board with us.

Although orange and red card dogs are still allowed plenty of time outside and are given extra people time to account for any missed playtime opportunities with other dogs, our staff availability as well as playgroup areas are limited. This problem grows exponentially as the number of dogs on the property increases. In our efforts to maintain DogBoy’s as a safe and happy place for all our visitors (and to ensure our employees’ sanity), we must limit the amount of yellow, orange and red card dogs who board with us.

Our staff has the responsibility to keep certain dogs out of playgroup, whether it is due to aggression issues or the dog’s best interest. Playgroup is a privilege, and any dog may be let out alone for any reason. Furthermore, playgroup is not always appropriate for every dog, and if it is determined that a dog is not a good fit for DogBoy’s, we have the right to refuse service in the future.

Policy Changes as of June 2016

pondDogBoy’s was created over 20 years ago so dogs could have a safe, fun place to play and board with other dogs.

Recent changes in Austin, including the no-kill initiative (which we fully support!), have increased the numbers of orange and red card dogs we see at the Ranch. So much so, that we are booked up for months for dogs with these behavioral challenges.

We originally designed DogBoy’s for green card level dogs that are good at interacting with others. We have never been set up to handle large numbers of dogs that are more difficult to place in playgroups. Although we are on 15 acres with 23 fenced-in play areas for dogs, each orange/red card dog potentially uses up an entire playgroup. So when the numbers get high, we run out of space for green card dogs to play.

This means that we are going through an adjustment period. It will be similar to a doctor who’s not taking new patients. We are still taking new green card dogs, but we will not be able to accommodate any new orange or red-card dogs for the time being for boarding or daycare.

We want to make sure that we are able to provide the best experience possible for any dog that visits DogBoy’s. To do that we need a little time to evaluate how we can continue to provide that amazing DogBoy’s experience, that you’ve all come to know and love, with these new challenges in mind.

We want to outline what this means for both prospective and existing clients, and how we plan to deal with these new challenges. 

Existing Clients: What You Need to Know

Doggy daycare at DogBoy's Dog RanchYou are grandfathered in under this policy update. If you have an orange/red card dog currently in our system prior to June 1, 2016, we will still do our best to accommodate them as space is available. Currently, we are booked out for orange and red card dogs several months in advance for both daycare and boarding. You are also covered if your green card dog becomes orange/red, or if you adopt a new dog that is designated as orange or red.

However, it will be much more difficult for owners to get in with orange/red card dogs, because there are so many trying to get in all at once. Again, we appreciate your patience during this adjustment period.

Here’s How The Changes Affect New Clients

Due to the high number of orange/red card dogs lined up to get in, it will be more difficult than normal to get reservations for those owners. This means that, for the time being, only new dogs behaviorally designated as green will be allowed to make future reservations for boarding or daycare.

Until our numbers return to manageable levels, new clients with orange/red card dogs will be declined for boarding or daycare services. However, your $20.00 evaluation fee will be waived. The $28 cost of daycare will still be charged as the incoming pups will all still get a full day of daycare on their evaluation day.

DogBoy’s Plan For Accommodating Orange/Red Card Dogs: We Still Love Them!

Doggy daycare - DogBoy's Dog RanchIn an ideal world we would have the time, the space, and the staff to assist as many dogs as possible to get along in playgroup. Ideally, we could refer orange and red card dogs to training with a promise of future improvement. But, you all know that when we’re talking about live animals, there is no way we can guarantee a specific result with training. Even if we could, our trainers are already very busy with in-house training and are almost booked to capacity for Boot Camp daycare.

Our current goal is to expand our training department. If we want to provide the best experience for orange/red card dogs and their playmates, then we can’t take on a larger load until there’s proper room.

Another option that we are considering is adding dog walking services where we come to you. If this is something that would interest you, please let us know!

We don’t want this to sound like we’re calling orange and red card dogs “bad dogs,” because that couldn’t be further from the truth. Many of us have dogs that are orange/red, and we cherish them just as much as a “green” dog. Our very own dog Rebel is technically designated as green at DogBoy’s. However, he has had trouble with certain dogs there in the past, and at home or on leash is definitely bright orange!

I know this will be a difficult transition, because unfortunately there is no easy or quick fix.  We completely understand the complexity of this issue, and are working diligently to find the best possible solution. We appreciate your patience and support as we navigate this new challenge at DogBoy’s Dog Ranch.

If you have any questions or concerns, please do not hesitate to contact us or email us for more information.