In one of my last posts, I talked about a customer who had a not-so-great experience with her dogs at a local Big Box store that competes with DogBoy’s Dog Ranch. I wanted to go further into her story, and why these types of chain stores are not a good decision for dog owners or their dogs.
This long time client, let’s call her Jan, has boarded her dog, we’ll call her Sandy, for many years now.
As we were getting her checked out, she was telling me about her experience with a local Big Box dog boarding facility:
Jan: Ya know, I live in another part of town on the other side of the highway.
Courtney: I do know, and we are so grateful that you go out of your way to continue coming to DogBoy's.
Jan: I only bring it up, because I've been to your local big box competitor and, honestly, you know they're nice people, but they just don't know my dog and I don't feel very comfortable leaving my dog with them.
Courtney: Oh really? Why's that?
Jan: Well to start, there's no outside place for them to play. Everything is just indoors, the play areas, the tiny little pens they put them in, and you know, it's right by my house but I will just drive right by there from now on and never go back, because they just don't know my dog like you guys do.
I appreciated the feedback, but it did raise a number of concerns in me as a dog owner myself, and as the owner of a respected dog boarding and training facility. I just can’t stand it when I see dogs being treated like livestock instead of family. I didn’t want to pry into her experience, so I didn’t ask if she took a full tour of this particular place.
However, as a responsible dog owner and business owner, I have done my research on these facilities. This is not intended to be a slander of the business or industry, but rather a critique of the standards and practices at these types of stores that I feel are not at all in line with the well-being of the dogs they house and the services they claim to provide.