If your pet gets sick or injured during their stay here, rest assured, we will do everything we would do with our own dogs to bring them comfort and get them the medical care they need. In case of illness, especially if your dog has a medical history that is related to the current medical situation, we will do our best to go to your vet. This way, we can get and give as much information to the doctor that knows your dog best. If the injury is minor, we normally treat (using our local vet, White Rock Animal Hospital if needed), and notify you when you return.
If the injury is major, we will seek medical help immediately, through our vet, yours, or animal emergency, and contact you or your emergency contact as soon as possible. This is why it is so important to have an emergency contact on file with us, in case you are out of the country or otherwise cannot be reached. If we cannot reach you, the boarding contract states that you have given us the right to do whatever we deem necessary for the health and well-being of your dog(s), and agree to pay for any and all expenses relating to same. This means if your dog has a life threatening illness, we will do whatever we would do for our own dogs to keep him or her alive until your return. If you do not wish for us to take these drastic measures, please let us know.